Braze Communications Hub
Give your customer-facing teams complete visibility into every message sent from Braze.
Built by Composed. Designed for Braze.
The challenge
Invisible Customer History
Sales, support, and success teams can't see what messages customers received from Braze. They work in Salesforce, ServiceNow, or other CRMs but operate blind to engagement history.
Support asks customers to forward emails. Sales don't know prospects are actively engaging. Success has no engagement context for account reviews.
Engineering Bottlenecks
Custom Braze-to-CRM integrations take weeks to months to build and require ongoing maintenance. Organisations either delay CRM visibility indefinitely or waste developer time on infrastructure instead of core product.
Queries against raw Braze data are slow and expensive without proper optimisation.
Data Sovereignty
Traditional integrations use shared infrastructure where customer data flows through third-party systems. GDPR, CCPA, and enterprise compliance requirements demand data sovereignty.
You need to control where data lives, who accesses it, and how it's secured. Shared SaaS platforms create compliance gaps that enterprises can't accept.
Two ways to integrate
For any CRM
The core product. A standalone deployment in your AWS or Google Cloud project that gives any CRM access to Braze engagement data via API.
- 30-minute deployment in your AWS or Google Cloud project.
- Multi-channel: Email, SMS, RCS and Push engagement and content.
- Two APIs: lightweight history + on-demand message content retrieval.
- Zero maintenance with automated pipelines and syncs as low as 3-minute latency.
- Complete data sovereignty with no shared infrastructure.
- Cost-optimised for enterprise scale.
For Salesforce
The same features as the the core product but in a Salesforce-native experience. A managed package that embeds directly into Salesforce Contacts and Leads, powered by the same backend.
- Native Salesforce Lightning component.
- Embedded directly in Contact and Lead records.
- Messages and Activity views with channel filters.
- Deployable now, soon available on AppExchange.
Retrieve the exact message sent to a customer
View the actual rendered content of every Email, SMS, RCS and Push message sent to a customer.
Email preview
Push notification preview
SMS preview
Context where your teams already work
Sales sees engagement before calls. Know which prospects are actively engaging with campaigns before you pick up the phone.
Support retrieves exact messages customers reference. No more asking customers to forward emails or screenshot notifications.
Success has context for every account review. Complete engagement history at a glance for informed conversations.
How it works
- Data never leaves your infrastructure.
- Deploy engagement history alone, or add full message content retrieval.
- You control what data flows into your CRM.
Ready to see it in action?
Give your teams full visibility into Braze engagement without changing the way they work.