Recently live on Braze
6 to 18 months in. Check the implementation is being used as designed before habits set.
Get a clear view of your Braze workspace in one week with our Braze Audit.
A fixed-fee technical review of your Braze platform by Australia’s award-winning Braze Gold Partner. You get a scored view of what’s working, what’s at risk, and a prioritised backlog of what to fix first, delivered in just five working days.
- 5 working days
- Fixed fee
- 13 Braze domains scored
Why audit Braze now
Even the best Braze setups can slowly drift over time.
Even well-built Braze implementations change over time. Teams grow, priorities shift and new campaigns are added, and configuration can build up faster than it’s documented. An audit gives you a clear, current view of where things stand.
What an audit surfaces
- Problems compound quietly
- Broken data models, stale attributes, unenforced access, segments and workflows nobody owns.
- Reach and segmentation are usually misunderstood
- Most teams overestimate who they can actually reach, and poorly built segments target the wrong people.
- Automations outlive their purpose
- Canvases and campaigns keep sending long after anyone last checked them.
- Observations don’t fix anything
- Every finding comes ranked by impact and effort, so your team knows exactly where to start.
Who it’s for
Any team running Braze that needs an independent, evidence-based view of the platform.
Inherited a platform
A new team or a change of agency, with no clear record of how things were built or why.
Planning a build or migration
New journeys, a CDP change or a replatform. Know what has to be fixed before you start.
Scaling to new brands or markets
Confirm the setup will hold across workspaces, consent rules and data sources.
Watching costs
Credit use is running ahead of contract, or a renewal is coming up and you need the facts.
Implementing loyalty
Planning profound changes to your journeys and data model. Know what the platform can carry before you build.
What we review
Thirteen Braze domains across four areas. Each is reviewed by our Braze-certified team and backed by evidence.
Platform
Workspaces, users and permissions, SSO, API keys, apps and SDKs, sending domains, deliverability, frequency capping, credits and billing.
Channels
Email, SMS, push, Content Cards, banners and in-app messages. Setup, compliance, delivery and real reach across your active customers.
Data
Ingestion and syncs, custom attributes and events, catalogs, consent and subscriptions, scoring models and core segmentation.
Campaigns and Canvases
Naming, tagging, and a review of every active marketing and transactional automation, with a recommendation for each.
The process
Five working days, kickoff to playback.
Day 1
Kickoff and access
A 45-minute kickoff to agree scope, workspaces, your concerns and your definition of an active customer. You provision us with admin access and we take it from there.
Day 2
Platform and channels
We review configuration, access, channels and deliverability, and check facts with your Braze admin as we go.
Day 3
Data and segmentation
We review the data model, consent, scoring models and segments, and reconcile your active base against your own numbers.
Day 4
Campaigns and scoring
We review every active automation, then draft the findings and the scorecard. A short check-in confirms the ratings with you.
Day 5
Playback
We walk your team through the scorecard, the red flags and the plan.
How we work
What to expect
A light ask of your team, a clear commitment from ours, and firm lines we don’t cross.
From you
From us
What we never do
From you
- A kickoff session
- Admin access to your Braze
- A Braze admin available for a few questions, about two hours across the week
- Your playback attendees and desired session date
From us
- A Braze-certified team
- Daily progress
- One check-in before anything is final
- A playback session
- Every output yours to keep
What we never do
- Change anything in your Braze workspace
- Export customer data
Outputs
What you get
Four written audit documents and a playback deck. Every finding is specific, evidenced and ready to act on.
01
Platform Configuration & Usage audit
Everything about how Braze is set up and used, with evidence for each point.
02
Customer Data Model audit
How data gets into Braze, what’s in it, and whether your segments can be trusted.
03
Campaigns & Canvas audit
Naming and tagging, plus a row-by-row review of every active automation, each with a recommended action, effort and priority.
04
Braze Scorecard
13 domains rated on how well each is built, how well it’s run, and how urgently it needs attention.
05
Playback deck
A client-ready summary with red flags, what’s working, focus areas and next steps.
How we rate things. Every finding has an ID, a type (Security fix, Fix or Improve), Impact and Effort ratings, and a recommended action.
Format. The audit documents come as Confluence pages or exported documents, plus a PowerPoint deck.
What happens next
The audit stands on its own. Once you have the plan, there are two ways forward.
Work with us
Turn the plan into action with our team through Composed Accelerate.
Explore Composed Accelerate →Fix it yourself
The findings are written so your team can act on them.
Pricing
What does it cost?
One fixed fee per production workspace.
Braze Audit
AUD $9,500excl. GST
Fixed fee per production workspace · five working days
- Review of all 13 Braze domains by our Braze-certified team
- Four written audit documents, including the Braze Scorecard
- Playback deck and playback session with your team
- Every output yours to keep
Frequently asked questions
What teams ask before booking a Braze Audit.
Five working days from kickoff to playback for a single production workspace. A large, multi-workspace instance may need more time. We will discuss before kick-off.
Book a Braze Audit
Tell us about your Braze setup and we’ll come back with a start date. The fixed fee is AUD $9,500 excl. GST per production workspace.